F.A.Q

Frequently Asked Questions (FAQ) for Jlebi

Q: What is Jlebi?
A: Jlebi is a premium sweets brand specializing in traditional and innovative confections, bringing the rich flavors of cultural desserts with a modern twist.

Q: Where can I buy Jlebi products?
A: Jlebi products are available online through our official website, in selected retail stores, and at various food festivals and events where we participate.

Q: Are Jlebi products suitable for dietary restrictions?
A: We offer a range of products, including:

  • Vegan options
  • Gluten-free selections
  • Nut-free items
    Please check the product description or packaging for specific dietary information.

Q: How should I store Jlebi sweets?
A: Most of our sweets should be stored in a cool, dry place. For optimal freshness, refrigerate items like our creamy sweets, but let them come to room temperature before serving for the best taste.

Q: Can I freeze Jlebi sweets?
A: Yes, some of our sweets can be frozen. However, we recommend freezing items like our syrupy sweets for no longer than one month. Always thaw in the refrigerator to maintain texture and flavor.

Q: Do you offer any sugar-free options?
A: Yes, we are developing a line of sugar-free sweets for those watching their sugar intake. Keep an eye on our product releases.

Q: What is the shelf life of Jlebi products?
A: The shelf life varies by product but generally ranges from:

  • 5-7 days for fresh sweets at room temperature
  • 2 weeks when refrigerated
  • 1 month when frozen (for select products)

Q: Can I customize orders for events?
A: Absolutely! We offer custom orders for events. Please contact our customer service team at least two weeks in advance for detailed discussions on customization.

Q: How do I get in touch with customer service?
A: You can reach our customer service team via:

Q: Do you ship internationally?
A: Yes, we do offer international shipping. Shipping costs and delivery times vary based on location. Please visit our shipping policy page for more details.

Q: What is your return policy?
A: If you’re not satisfied with your purchase, we offer returns within 14 days of delivery for unopened and non-perishable items. Perishable items are non-returnable due to health regulations but contact us if there’s an issue with your order.

Q: Are there any allergens in Jlebi products?
A: We take allergens very seriously. Please check our allergen guide on our website or contact us if you have specific concerns about allergens in our sweets.